BetMica is operated by Win Top Ltd under a licence issued by Anjouan Gaming (Comoros), licence number ALSI-202509029-FI1. We launched in 2026 and are built to serve players in the United Kingdom alongside a number of other supported markets. This page sets out who we are, how we run the platform, and what we hold ourselves to when it comes to the people who play here.

How We Operate and Who Holds Us Accountable

Win Top Ltd carries the legal and operational responsibility for everything on this site. Our Anjouan Gaming licence sets out the rules we are required to follow — from the fairness standards applied to our games through to how we handle your data and process your funds. We do not operate anonymously. If a question arises about how the platform functions or how a decision was made, there is a named entity and a regulatory authority behind the answer. We take that accountability seriously, not because we have to say so, but because the structure of how we are set up leaves no room to do otherwise.

When something goes wrong — a withdrawal that takes longer than expected, a bonus that does not apply as it should, a game that disconnects at the wrong moment — we expect our support team to respond clearly and without deflection. We do not consider a closed ticket to mean a resolved issue. If a problem on our end caused the problem you experienced, the right outcome is to fix it, not to explain it away.

Safer Gambling and How We Handle Your Money

We recognise that gambling carries real risk for some people, and the way the platform is built should reflect that. Players based in the UK can set deposit limits, session reminders, and self-exclusion periods directly through their account. These tools are not buried — we want them to be straightforward to find and use. If you feel your play is becoming a problem, we would rather you use those controls than feel you have nowhere to turn.

On the financial side, player balances are kept separate from the operational funds Win Top Ltd uses to run the business. This is not a courtesy arrangement — it is a structural one. Your deposited funds are not treated as working capital. When you request a withdrawal, the money available to pay it is your money, held separately for that purpose. Withdrawals via Skrill or NETELLER are typically processed within 24 hours; card withdrawals take one to three days; bank transfers can take up to five days; and cryptocurrency withdrawals are generally completed within 24 hours. A KYC check is required before your first withdrawal is released, which is standard practice and something we carry out as efficiently as we can.

We also apply a consistent approach to which game providers and payment routes we list. Providers such as Pragmatic Play, Evolution, NetEnt, Play'n GO, and others on the platform have been selected because their products meet recognised certification standards for fairness and technical reliability. Payment methods are listed because they are stable, traceable, and appropriate for the markets we serve. Neither category is expanded simply to lengthen a list.

If you have a question about how we operate that is not answered here, our support team is available and will give you a direct response.